Northwest Cosmetic Labs

Picture of ideation logo in the Cosmovation Process™ taking makeup manufacturing to a whole new level.

Help Desk/Technical Support

Employment Status: Full-time
Reports To: IT Director
Location: Idaho Falls, ID
Shift(s): Day

Job Summary:

As a member of the NCL IT Team, you will be working alongside a dynamic group of professionals tackling a variety of challenging projects and tasks. You will be responsible for providing world-class customer support, providing front line support to the internal customer base, ensure proper resolution for cases, create and update technical and procedural documentation, analyze, research, and resolve complex issues leveraging a variety of different resources. You will provide day-to-day support to employees for network infrastructure and internal desktop systems software and hardware. You will also be responsible for installs, configure and troubleshooting desktop systems, workstations, phone and printer issues in a heterogeneous environment.

Duties and Responsibilites:

  • Daily maintenance of laptops, desktops, printers and other assigned devices.
  • Maintain the system environments by working through related help desk tickets.
  • Perform schedule tasks on workstation, laptops, copiers, printers, cameras and other IT devices.
  • Work with team members to monitor, patch, and review system performance and capacity Follow up and remediation of antivirus and windows patches to verify installation and functionality.
  • Daily operational duties assigned as needed.


  • Individuals must be currently enrolled in school pursuing a bachelor’s degree in computer science or related technology field.
  • Sound knowledge of help desk operations.
  • Experience with Windows OS environments (Windows XP, Vista, 7 and 8), computer hardware troubleshooting, antivirus software and virus removal and MS Office 2007-2013.
  • Problem solving skills and high motivation to solve problems.
  • Good communication skills (oral and written)
  • Perform essential duties and responsibilities efficiently, accurately and safely.
  • SharePoint development knowledge a plus.

Equipment Operated:


Why Northwest Cosmetic Labs?

Northwest Cosmetic Labs offers a competitive benefits package to all of its full-time employees. Some of the excellent benefits include paid time off, paid holidays, bereavement, 401k options, health benefits, bonuses, company-sponsored family events, competitive pay, and much more.

Northwest Cosmetic Labs (NCL) was founded in 1995 in a small, rented office located near Channing Way in Idaho Falls. NCL, in its 21 years of business, has become a powerhouse in the cosmetic manufacturing arena, working with some of today's top prestigious cosmetic brands. NCL is known for their unique process that brings a concept to customers. This process, dubbed the Cosmovation Process™, infuses innovation into every step, helping to successfully bring cosmetics into the hands of the customer.

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Northwest Cosmetic Labs

200 Technology Drive

Idaho Falls, Idaho 83401

P: 208.522.6723