Northwest Cosmetic Labs

Senior Quality Assurance Manager

Employment Status: Full-time
Reports To: VP of Research & Technology
Location: Idaho Falls, ID
Shift(s): Day

Job Summary:

Participates, as member of management team, in formulating and establishing a product quality assurance program, standard operating procedures (SOP’s), organizational policies, and levels of regulatory compliance for the company.

Duties and Responsibilites:

  • Develops, implements, and coordinates, through support staff, a product quality assurance program to prevent or eliminate defects in new or existing products including but not limited to incoming raw materials, packaging components, process water, bulk product batches and finished goods.
  • Communicates customer product specifications and requirements and suggests and debates alternative methods and procedures in solving problems and meeting changes with these specifications.
  • Develops, implements, revises and audits Standard Operating Procedures for the Company in accordance to customer compliance requirements.
  • Reviews quality assurance standards, studies existing policies and procedures, and interviews company personnel and customers to evaluate effectiveness of the quality assurance program.
  • Conducts management and training meetings with any/all applicable company personnel to establish, delineate, and review standard operating procedures, organizational policies, and also to coordinate functions and operations between departments.
  • Supervises a staff of laboratory technicians and inspectors.
  • Cooperates with other top management personnel in formulating and establishing company policies, standard operating procedures, and goals.
  • Develops, implements, revises and audits Standard Operating Procedures for the Company in accordance to governing regulations including ISO, FDA, ATF, OSHA, and other various state and local agencies. Reviews technical problems and SOP’s of the Company and recommends solutions to problems or changes in procedure(s).
  • Submits the required regulatory documents and reports for the Company in accordance to governing regulatory agencies including ISO, FDA, ATF, OSHA, and other state and local agencies.
  • Reviews, audits and/or approves all Master Formulas and Production Batch Tickets for their accuracy.
  • Oversees the performance and interpretation of plant hygiene studies conducted on a quarterly basis.
  • Evaluates suspect and contaminated batches by using approved microbiological methods and procedures. Identifies through such testing, any suspect organisms grown from product or ingredient samples.
  • Evaluates contents of reports from the Quality Control department and other Company managers.
  • Oversees the writing of stability reports on bulk product tested for specified customers.
  • Must be able to perform the essential job functions with or without reasonable accommodation without posing a direct threat to the individual or other
  • Maintains complain, change control and CAPA programs.
  • Confers with top management personnel regarding financial decisions and fiscal budgets for Quality Assurance Department and Company.
  • Handles all regulatory agency and customer-based compliance inspections and manufacturing facility audits.
  • Confers with representatives of raw material and package component vendors to obtain information related to supply quality and vendor quality standards.
  • Reviews technical publications, articles, and abstracts to stay abreast of technical developments in the drug, cosmetic and personal care product industries.
  • Performs other duties as assigned or needed.


  • College degree (A.S. or B.S.) and 10 years of quality control and/or microbiology lab experience.
  • Flexibility and ability to handle multiple tasks in a short amount of time.
  • Knowledge of personal computers and Microsoft Office applications.
  • Ability to perform basic mathematical calculations (addition, subtraction, multiplication, division, percentages, etc.).
  • Performs work using good organizational and time management skills.
  • Performs work with a high degree of accuracy and attention to detail.
  • Communicates by written and/or verbal means the nature of out-of-specification test results.
  • Works with minimum supervision.
  • Perform essential duties and responsibilities efficiently, accurately and safely.

Equipment Operated:

  • pH,meter,
  • Viscometer
  • Refractometer
  • Copy machine
  • Fax machine
  • Personal computer

Why Northwest Cosmetic Labs?

Northwest Cosmetic Labs offers a competitive benefits package to all of its full-time employees. Some of the excellent benefits include paid time off, paid holidays, bereavement, 401k options, health benefits, bonuses, company-sponsored family events, competitive pay, and much more.

Northwest Cosmetic Labs (NCL) was founded in 1995 in a small, rented office located near Channing Way in Idaho Falls. NCL, in its 21 years of business, has become a powerhouse in the cosmetic manufacturing arena, working with some of today's top prestigious cosmetic brands. NCL is known for their unique process that brings a concept to customers. This process, dubbed the Cosmovation Process™, infuses innovation into every step, helping to successfully bring cosmetics into the hands of the customer.

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Northwest Cosmetic Labs

200 Technology Drive

Idaho Falls, Idaho 83401

P: 208.522.6723